FAQ

What secure payment gateways does Avenir use?

We use PayU as our trusted payment gateway to ensure that all transactions are processed securely. Your card details are never stored on our servers or on PayU’s. All payment data is encrypted and handled in strict compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

For more information, you may review PayU’s terms and conditions here: https://payu.in/

We are committed to providing a safe, seamless, and secure payment experience for all our customers.

What should I do if my payment fails?

If you receive a payment failure message, you can try placing the order again. However, if the amount has already been debited from your account, please do not retry immediately—your order may have already been successfully placed.

We recommend checking your email or order history for confirmation. If you're still unsure, feel free to contact our support team with your transaction details, and we'll be happy to assist you.

What payment methods are accepted for domestic orders?

We accept a variety of secure payment options for domestic transactions, including:

• Credit Cards - Visa and Mastercard
• Debit Cards - Accepted from all major banks
• Net Banking - Supported by leading Indian banks
• UPI - Fast and secure payments via apps like Google Pay, PhonePe, Paytm, and more
• Cash on Delivery (COD) Available for select locations

You can choose the option that’s most convenient for you at checkout.

What is your return or exchange policy?

We follow strict quality control procedures and take great care to ensure your order reaches you in perfect condition. However, products are not eligible for return or exchange unless:

• There is a manufacturing defect
• The item is damaged or broken upon delivery

In such cases, please make sure to photograph the defect immediately upon opening the package as proof.

If your order meets the above criteria, please contact our customer support team within 2 days of delivery. We’ll be happy to assist you with a replacement or refund, depending on the situation.

What if I receive a damaged product?

If the packaging appears tampered with or damaged, we recommend that you do not accept the delivery.

In case you receive a product that is damaged or defective, please contact our support team within 48 hours of receiving the order. Make sure to include clear photos of the damaged item and packaging to help us resolve the issue quickly.

Your satisfaction is important to us, and we’re here to help with any concerns regarding your order.

What if a product is missing from my order?

If any item is missing from your order, please notify us within 48 hours of receiving the delivery by initiating a return/exchange request.

Our team will review the issue and assist you in resolving it as quickly as possible. Be sure to include your order ID and any relevant details or photos of the package received.

How do I contact the Avenir Customer Service Team?

You can email us at enquiry@avenirhouse.in

Can I cancel my order?

Yes, orders can be cancelled—fully or partially—only before they are dispatched. Once your order has been shipped, cancellation is no longer possible, and our standard return/exchange policy will apply.

If you wish to cancel an order, please contact our support team as soon as possible with your order details.

Who will deliver my order?

We ship through registered courier companies like Delhivery, DTDC etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at.

Can I modify the shipping address of my order after it has been placed?

Yes, your shipping address can be modified before the order is dispatched. Once dispatched, no changes can be made to the address.