Refund Policies

Products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.

We adhere to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange/refund policy.

If your purchase meets the exchange criteria above, please contact our customer care team within 2 days of delivery via any of the following channels:

Email at : enquiry@avenirhouse.in

For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed for next purchase.